Returns and Refunds
Returns or exchanges must be requested within 30 days of shipment receipt. Shipping costs are the responsibility of the sender. To qualify for return, all products require a Return Authorization (RA) Number prior to being returned. All goods must be returned 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, blank warranty cards and other accessories and documentation must be included. Products that are assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at Boss Promotion's sole discretion. A 15% restocking fee may apply. Refunds, less any applicable shipping charges, will be processed to the original form of payment.
Returns will not be accepted on discontinued/clearance items. If you have any questions about this policy, or to obtain an RA Number, please call us at 416-422-2272.
Orders are processed and shipped within 24 hours. All shipping will be sent ground transportation, unless specifically requested to be rush shipped. These rush charges are extra. Please call 416-422-2272 for more information.